Domain 01 / Digital Transformation
Led the full digital overhaul of a 60-person traditional operation.
Built the complete technology backbone — ERP, AI-integrated workflows, website systems — from scratch for a business with no prior digital infrastructure. Trained staff who had never used business software to become confident, data-driven decision-makers. Tested the shift from B2C to a tech-enabled B2B model with AI supporting both the process and the transition.